About Tidio
Tidio was founded in 2013 in Szczecin, Poland, by CEO Tytus Gołas. The company has grown to more than 180 employees across offices in San Francisco, Warsaw, and Szczecin, Poland.
Backed by $25M in Series B funding, Tidio continues to expand its offerings to include agentic AI for customer service. More than 300,000 companies worldwide trust Tidio to help them deliver responsive, high-quality customer service.
Why Tidio
Brands are successful when they develop relationships with the people who trust them. At Tidio, we believe the best way to build relationships is through excellent customer service.
Tidio is an AI customer service software suite comprising a help desk, live chat, chatbot (Flows), and an AI agent (Lyro). Tidio helps businesses streamline client communication, manage tickets efficiently, and talk to customers in real time. With powerful chatbot flows and agentic AI, companies can automatically resolve up to 67% of their support load.
We are a diverse team of talented individuals who are driven to create the best possible product for our customers.
We devote ourselves to conquering the industry’s toughest challenges, but we make sure to have a lot of fun doing it.
Top Features
AI-driven Email Resolutions
Live Chat
Ticketing
Flows
Communication Channels
Order Management
Analytics
Customization
Integrations
Trusted by
Pricing
Starter
- 100 Billable conversations
-
This plan includes: - Copilot
- 50 Lyro AI Agent conversations (one-time)
- 100 Flows visitors reached
- 10 seats
- Live chat & Ticketing
- Basic analytics
- Social media integrations
Growth
- From 250 Billable conversations
-
Everything in Starter, plus: - Copilot
- Advanced analytics
- Permissions
- Live typing
- Viewed pages history
- Automatic response
- Automatic chat assignment
- Canned responses
Plus
- Custom Billable conversations
-
Everything in Growth, plus: - Copilot
- From 300 Lyro AI conversations
- Custom number of Flows visitors reached
- Dedicated Success Manager
- Custom branding
- Multiproject
- Departments
- Multilanguage
Professional
Contact for pricing
- Custom Billable conversations
-
Everything in Plus, and: - Copilot
- From 3 000 Lyro AI conversations
- Custom number of Flows visitors reached
- Lyro AI as a managed service
- Guaranteed 50% Lyro AI resolution rate
- Pay-per-resolution billing
- Mobile SDK
- Priority Service + Premium Support
- Super admin role
- Analysis & monitoring
