About eDesk
eDesk was founded by serial tech entrepreneur Ray Nolan, who was frustrated by the lack of tools that were integrated across marketplaces, specifically Amazon and eBay. To solve this, his vision was to build a suite of eCommerce focused tools that would make it easy for online retailers to manage critical elements of online selling all from one centralised solution.
Now, our suite of award-winning eCommerce tools, including Repricer, Feedback and eDesk, helps more than 5,000 eCommerce businesses improve productivity and profitability through automation, commercial insight and competitive benchmarking.
We are proud to be the only customer support solution provider on the Amazon and Walmart developer councils, and count Google, eBay, Shopify and many more as key strategic partners. We seamlessly connect over 200 marketplace, webstore, social media and logistics channels, via native integrations found within our App Store.
Founded originally as xSellco and rebranded as eDesk in 2021, we are trusted by thousands of customers around the world and power over 50 million conversations every month. This results in billions of dollars of eCommerce transactions every year.
Headquartered in Ireland with offices in the UK and the US, we employ over 100 staff globally.
Why eDesk
Automatically contact customers for reviews, sales offers, out-of-hours responses, and pre-emptive messaging if orders will be delayed.
Support international customers with automatic bi-directional language translation of incoming and outgoing tickets and chats.
Engage audiences, accelerate sales and drive better customer support outcomes on the platform with more than 2 billion users around the world.
Enhance your customer service with voice support, empowering agents for confident, efficient handling of complex issues.
Top Features
Filtered Mailbox
Customer View
Ticket Tagging
SLA Management
Insights
250+ Integrations
eDesk Talk
External Ticket Sharing
Knowledge Bases
Trusted by
Pricing
Growth
- Centralize support across 5 webstores & marketplaces plus unlimited email, chat & social channels
- Collaborate seamlessly on unlimited tickets with team members
- Automate responses with up to 50 rule based workflow automations
- Manage SLA adherence and team performance with comprehensive analytics
- Assisted onboarding plus unrivalled 24/7 customer support
Professional
- Centralize support across 10 webstores & marketplaces plus unlimited email, chat & social channels
- Collaborate seamlessly on unlimited tickets with team members plus external partners
- Automate and personalize responses with unlimited rule based workflow automations
- Better manage SLAs and team performance with advanced reporting & CSAT surveys
- Dedicated onboarding resource plus unrivalled 24/7 customer support
Enterprise
Talk to us
- Custom features and pricing to meet your specific needs
- Enterprise reporting, data extracts and live dashboards
- Advanced security features and API access
- Dedicated account manager and priority support
Agency/3PL
Talk to us
- Multi-brand workflow management and reporting
- Brand-to-agent escalations and collaborations
- Granular access controls for agency and brand
- Billing management and reporting based on usage
