About Capacity
At Capacity, we help teams do their best work. Employees are overwhelmed, overloaded, and unengaged. We’re here to help.
Teams are overwhelmed by questions, repetitive tasks, and navigating multiple systems.
This is where we come in. Capacity is an AI-powered support automation platform that connects your entire tech stack to answer questions, automate repetitive support tasks, and build solutions to any business challenge.
Organizations turn to Capacity to drive the next generation of self-service by reducing the time spent searching for information, answering repetitive questions, and completing tedious tasks.
Capacity provides everything you need to automate support and business processes in one powerful platform.
Why Capacity
We facilitate a comprehensive survey and analysis of your current processes and tools.
We summarize our survey findings and review with your team during a collaborative listening session.
We use your team’s feedback to identify opportunities against 65 areas of potential AI investment.
We recommend key areas of AI investment based on your team’s priorities and challenges.
We deliver a report that your team can activate internally or Capacity can implement the plan and apply the cost of the assessment toward your licensing fees.
Top Features
Survey & Listening
In-Depth Report
Opportunities Inventory
Prioritized Recommendations
Action Plan
Check-In Meetings
Trusted by
Pricing
Growth
- 1 AI-Powered Bot + FAQ Responses
- Customizable, Brandable Web Concierge Interface
- Knowledge Articles + Service Portal / CMS
- Cloud Drive with 10GB Storage
- Helpdesk + Ticketing Workflow with Kanban
- Custom Ticket Fields
- State of the Art Natural Language Processing
- Guided Conversation Editor
Professional
- Everything in Growth plus:
- Up to 3 Bots
- Email, Slack, MS Teams Interfaces
- Custom CSS and Javascript
- Cloud Drive with 100GB Storage
- Live Chat including AI Powered Suggestions
- Custom Ticket Transitions
- O365 or G Suite integration
- Surveys Editor
- Custom Concierge Variables
- System Automations
Enterprise
Call Us
- Everything in Professional plus:
- Unlimited Bots
- SMS, Mobile App (iOS, Android soon) Interfaces
- Single Sign On (SSO)
- Cloud Drive with 1TB Storage
- SLA Management
- Dynamic Helpdesk Assignment
- 120+ App Integrations
- Javascript Code Editor
- Capacity DB and LiveDB (MySQL, MariaDB, Postgres, Oracle, SQL Server)
- RPA Web + Custom Event Driven Automations
- Developer Platform Low Code Editor
- Workflows No Code Editor
- Unlimited Version History for Guided Conversations, Workflows, Articles, FAQs
- Replay visitors sessions on your website
- Classify, Split, Mine, Extract and Redact Documents
