About BugHerd
BugHerd officially launched to the SaaS market in 2011. Based in Melbourne, Australia, the company was co-founded by Alan Downie and Matt Milosavljevic in 2010.
BugHerd was one of the first-ever Aussie teams to grace the US-based startup program 500 Startups and the Australian-based Startmate.
BugHerd gained popularity by carving a niche in the Developer and Designer software tool market. It solved the difficulty they faced getting contextual website feedback from non-technical folk.
We also had Kanban boards well before Trello… just saying.
Why BugHerd
No need for accounts or log-ins — send clients a link and let them comment away. Feedback stays pinned to the exact page element, so your team always knows exactly what to change.
No more chasing down browser versions, screen resolutions, and device details. Every client comment comes with all the information you need, captured automatically.
Every comment becomes a trackable task on a Kanban board, so your team can prioritize and resolve feedback easier than ever. Already using a PM tool? Send tasks there with one click.
Show clients the progress as it happens. Each task, comment, and update is clearly visible on a shared project board — so they see exactly what’s done and what’s next.
To streamline workflow further, BugHerd’s feedback tool integrates with popular web apps such as project management, customer support, and CRM tools. These include Trello, Asana, ClickUp, Jira, GitHub, WordPress, MS Teams, Slack, Zapier, and many more.
This ensures that BugHerd fits seamlessly into existing workflows, enhancing collaboration and efficiency.
Once a website goes live, you can continue to receive feedback and bug reports via BugHerd’s Public Feedback Widget which lets you quickly and easily collect user feedback from general website visitors.
Top Features
Easy Website Annotations
Actionable Bug Reports
Integrated Kanban Board
Enhanced Client Collaboration
Design Review & Online Proofing
Video Feedback
Integrations
Public Feedback
AI-assisted Feedback Management ✨ (beta)
Integrations
Pricing
Standard
Members: 5
Ideal for freelancers and small teams.- Unlimited Client users
- Unlimited Projects
- Feedback on websites, Figma designs, PDFs, images
- Capture screenshots & technical metadata
- Video feedback
- Standard integrations (Trello, Slack, GitHub + 12 more)
Studio
Members: 10
Perfect for growing agencies needing to manage multiple projects and clients effectively.- Everything in Standard, plus:
- More Members
- More storage
Premium
Members: 25
Tailored for agencies and larger teams who want to deliver an exceptional project experience for clients.
- Everything in Studio, plus:
- Custom branding
- Enhanced client collaboration
- Share member feedback with clients
- Private Team commenting
- Client project board
- Premium integrations (Jira, Asana, Linear, ClickUp, Monday.com)
Custom
Custom pricing
Members: Custom
Designed for enterprises with complex workflows and dedicated support needs.- Everything in Premium, plus:
- Custom limit on Members
- Dedicated Success Manager
- Onboarding & Training Support
- Secure single sign-on (SSO)
