Thursday, August 27

AI Agent Platform for Customer Service

About Typewise

In 2020 we launched an award-winning keyboard that 2 million people downloaded because it let them type almost as fast as they think. The thank-you notes weren’t really about keyboards. They were about winning back time. That fixation still drives us.

Today our AI automates customer service: from fetching data buried in legacy systems to closing tickets end-to-end, it masters the repetitive and the complex alike. Support teams stay present for the human moments, customers get faster resolutions, and everyone gains time to do what matters.

Why Typewise

We take initiative, own our work, and push for what’s best for Typewise. We make smart decisions quickly, prioritize based on impact, and aim for excellence in everything we do.

We take initiative, own our work, and push for what’s best for Typewise. We make smart decisions quickly, prioritize based on impact, and aim for excellence in everything we do.

We communicate openly, give honest feedback, and share information—even when it’s tough. We own our mistakes and value truth over comfort.

We trust each other, stay humble, and create a space where everyone feels respected and supported. We celebrate wins together and help each other grow.

Top Features

Natural Language Instructions

With Natural Language Instructions, existing docs become live automations. Business teams update behavior directly, no tickets, no bottlenecks, no waiting on IT.

Hybrid Intelligence

Hybrid Intelligence & Approvals let you decide how far automation goes. When things get complex, the AI brings in a human for approval, partial handoff, or full takeover.

Automated Evaluations

Built-in Policies, Simulation, and Evaluation validate every change before it goes live, and keep agents aligned as your system evolves.

Backed by

Pricing

Success-based pricing.

Pay for outcomes. Start small and scale confidently.

per resolution.
$

What people say?

We see everything from routine maintenance to urgent breakdowns, and we need to respond quickly and precisely in whichever language our customers speak.
Ralf Wilmes
Project Manager Customer Uptime Center at IVECO
Typewise led to an average time saving of 20 to 30% in customer service. The integration went smoothly and acceptance was high as the AI was trained with historical customer communications.
Joshua Martic
Innovation Projects Specialist
We save time, while providing personalized customer service.
Shantal Heiniger
Deputy Head of Customer Service and Innovation Project Leader at Planzer

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