About CloudTalk
CloudTalk was founded in 2016 by two business partners, Martin Malych and Viktor Vanek. The company quickly evolved from an embeddable click-to-call widget into a fast-growing AI-powered communication platform for modern businesses.
In a digital age, we aim to improve human interactions by creating a unified ecosystem for customer-facing teams. Therefore, every professional can engage in more productive, meaningful conversations.
Via AI features, we maximize team efficiency, optimize interactions, support customer experience, and drive revenue growth for our clients.
CloudTalk solves challenges for over 4,000 businesses across 100+ countries. Our team consists of more than 140 talented members from across the globe, working both on-site and remotely.
Why CloudTalk
We assume good intentions. Take time to help others succeed.
We listen to understand and take the other’s perspective. We learn togother
We care enough to be proactively radically candid when it matters. Put the fish on the table.
We face problems head-on when they arise. We are curious about new ways to solve issues.
We are challengers – we challenge pre-existing beliefs, including our own.
We play to win – experimenting quickly to achieve significant customer impact.
We think Situation, Complication, Resolution, understanding the situation & complication first.
We have an owner’s mindset – we spend to create significant value.
We start with strong customer understanding – both external and internal.
We are drivers (not passengers) accountable for customer results. Make sure extraordinary service is a part of our daily routine
Top Features
SMS / Text Messages
Improve Call Flows with IVR Technology
Call Center Analytics
Call Center Recording
Interactive Voice Response
Call Monitoring
Click to Call
Smart Dialer
Power Dialer
Trusted by
Pricing
Starter
- Global Calling & Numbers Management
- 500 domestic outbound minutes / user / month across 🇪🇺 EU, 🇬🇧 UK, 🇮🇸 Iceland, 🇳🇴 Norway
- Free internal & inbound calls included
- Local numbers in 160+ countries
- Number porting
- Anti-spam number protection
- Branded caller ID
- Basic Call Handling
- Call recording, tags & transfers (voicemail, hold)
- Ring groups, call queues, queue callback
- Visual call flow builder
- Basic Outbound Calling
- Click-to-call (from CRM/browser)
- Essential Reporting & Analytics
- Unlimited call history & basic dashboards
- Messaging Channels
- Fax
- 24/7 Support
- Chat & Email
Essential
- Global Calling & Numbers Management
- Unlimited domestic calls across 🇪🇺 EU, 🇬🇧 UK, 🇮🇸 Iceland, 🇳🇴 Norway
- Free internal & inbound calls included
- Local numbers in 160+ countries
- Number porting
- Anti-spam number protection
- Branded caller ID
- Advanced Call Handling
- Call recording, tags & transfers (voicemail, hold)
- Ring groups, call queues, queue callback
- Visual call flow builder
- Business hours and time-based routing
- IVR, skill & smart condition-based routing
- VIP queues
- Essential Outreach Tools
- Click-to-call (from CRM/browser)
- Auto outbound number
- Essential Reporting & Analytics
- Unlimited call history & basic dashboards
- Messaging Channels
- Fax
- International SMS/MMS
- Standard Integrations
- APIs & data sync
- 95+ standard CRM, Helpdesk, ATS integrations
- 24/7 Support
- Chat & Email
Expert
- Global Calling & Numbers Management
- Unlimited domestic calls across 🇪🇺 EU, 🇬🇧 UK, 🇮🇸 Iceland, 🇳🇴 Norway
- Free internal & inbound calls included
- Local numbers in 160+ countries
- Number porting
- Anti-spam number protection
- Branded caller ID
- Advanced Call Handling
- Call recording, tags & transfers (voicemail, hold)
- Ring groups, call queues, queue callback
- Visual call flow builder
- Business hours and time-based routing
- IVR, skill & smart condition-based routing
- VIP queues
- Essential Outreach Tools
- Click-to-call (from CRM/browser)
- Auto outbound number
- Preview & power dialer
- Essential Reporting & Analytics
- Unlimited call history & basic dashboards
- Live monitoring & wallboards
- Advanced agent & group reporting
- Messaging Channels
- Fax
- International SMS/MMS
- WhatsApp (Inbound + Outbound)
- Standard Integrations
- APIs & data sync
- 95+ standard CRM, Helpdesk, ATS integrations
- Salesforce Ecosystem Integration
- Workflow designer (custom syncs, SMS triggers, Slack alerts)
- 24/7 Support
- Chat & Email
- Phone
